You are at a networking event. In hearing the brief introductions, you notice a woman that you might help in her business. You strike up a conversation by asking a question or two about her business and her challenges. You notice where you might help and you make an offer. ZIP your lip. Let her be the first to speak. She will say something: yes, no, I’ll think about it, etc. Whatever she says you must go into more questions and let her talk about it.Your biggest asset is the listening. If she feels heard, feels “gotten” and likes what she sees, she will talk herself into it.
An employee asks if he can talk to you. He is unhappy in his job. Ask questions about his situation, what is the problem, what has he done about it and what does he need? Then ZIP your lip. He needs to know it’s safe to talk, needs to feel heard and understood so he can tell you what he needs. Make an offer to assist him and listen.
In any situation that you want to move forward, mend, or enroll, listening is the way to that end. Most people don’t want you to fix the problem. They want to be heard and validated. When that happens, they can come up with the solution with little prodding.
Pay attention in your next conversations, be it sales, employee issues, or in friendships. LISTEN, be interested in them vs your responses or actions. You will be surprised at how easy it is to have them respond in a positive way.
Kristy is a Personal Evolution Coach with nearly three decades of helping others achieve their highest goals. Being able to bring clarity to any situation will ultimately resolve that situation and leave each party with a feeling of worthiness, fulfillment and gratitude.